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Q How to clean the product?
A Please gently wipe it with a dry, soft, clean cloth or paper towel.
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Q Battery care and storage
A 1. Please use or store the product in an environment temperature between 20°C to 30°C, away from water, heat, and other metal objects.
2.To ensure optimal storage, kindly deplete the battery to 30% and then replenish it to 60% every three months.
Please note that products left uncharged or discharged for over six months will not be eligible for the complimentary product warranty.
3. For safety, please do not store the product in an environment temperature higher than 45°C or lower than -10°C for a long time.
4. To prolong the battery life, please use the product in an environment temperature between 20°C to 30°C.
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Q How long can the product charge my devices?
A The duration for charging is displayed on the LCD screen of the product, which can be utilized to approximate the charging duration of various devices that have consistent power consumption.
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Q How does the Emergency Power Supply (EPS) work? And how fast is it?
A When you connect your portable power station to an electrical outlet, any devices plugged into it receive power from the main power supply instead of its internal battery.
In the event of a power outage, when the electricity from the main supply is cut off, the power station seamlessly transitions to using its battery power within a mere 30 milliseconds..
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Q What kind of battery do we use?
A We use LiFePO4 BATTERY, which has the characteristics of safer and longer service life.
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Q Can it be used indoor?
A Like any gas generator, it must be placed outside 15 feet from doors and windows to prevent carbon monoxide poisoning. The Smart Generator automatically shuts off if it detects dangerous carbon-monoxide levels, but isn't a substitute for having CO detectors in other parts of your house.
